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However, restaurants must not lose their focus on maintaining the high-quality services all guests expect despite the ‘New Normal’. Service excellence remains a key driver for returning customers and customer retention. In addition, the service level being delivered will directly impact the restaurant’s reputation and popularity. In brief, if the restaurants can deliver superb services, whilst offering great cuisine, continue building great relationships with customers during their visit; the restaurants already win before the battle for business commences.
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These are two simple techniques, industry proven to be successful and yield positive results more often than not Considering these two techniques do not cost anything, only training, practice and attention from staff members. How often do you think you have lost opportunities to upsell one more cup of coffee, a signature dessert or another glass of wine in a single day, think how much lost revenue this amounts to over a week, month or year? Wordsworth added; “Succession aims to build upon the talents and qualifications that managers already possess, by providing a vault of additional information, learning resources and unique opportunities to further enhance those prerequisite skills. The first solution here is the ‘focus’ to Focus on Tasks that Really Matter and make a positive impact to your business. The business leader should ensure that individuals’ functions are precise as in ‘Who is doing what, when and how’. Enforcing the clarity of tasks given to team members will ensure that individuals understand what matters most, whilst enhancing the delivery to what matters.
At 59club Asia we offer the perfect tools for individuals within any organisations, companies, or industries to sign-up for their own learning experience, so everyone can learn, develop and unleash their full potential. There are a lot that one can do to unleash their full potential; please visit us at or for a great quality tools to develop fresh ideas and new perceptions. Another highlight to this year’s industry’s Oscars saw newcomer; Laguna Golf Phuket earn Silver Flag status in the Golf Resort Category, in only their first year of working with 59club Asia. Mr. Darren Michael Robson, the properties Director of Golf, commented; “the team has never been prouder to receive such a highly regarded industry award, and that it is a great recognition of the hard work from the whole golf team at Laguna Golf Phuket”.
These are the keys to the survival of the business in the long run. A spa treatment is a reward considered as a soothing, rejuvenating and typically elegant way to pamper oneself. Due to the current stress created by the COVID-19 pandemic, a spa day would be very much appreciated more than usual.
The new virtual platform features 59club’s acclaimed sales & service training programs – from membership sales and retention strategies, to perfecting corporate sales enquiries and advancing the overall guest experience – across golf & hospitality. As the audit report is objective and highlights the areas of strength and opportunity to improve, the results can be utilised to plan your training requirements objectively and track progress over time, measured from future audits. The Hotel management also can track individual departments and or staff member’s performance objectively over a set period of time. 59club & 59club Asia is also the only company working within the golfing industry that recognises, rewards and promotes venues striving for and achieving improved customer service levels as part of their annual Service Excellence Awards. That is 59club’s acclaimed awards recognition, famously known as the ‘Oscars’ of the industry.
Like the protagonist in Unsung Hero, we encourage all staff to be understanding and provide each other with sincere support. For instance, all headquarters and branch staff must also be responsible for sales support by giving all employees the opportunity to learn how the agents work. This is why it is also important that company culture lives up to the values espoused in the campaign.
It is essential, as often guests do not know what to order and may need recommendations or advice. If staff are knowledgeable about the menu and ingredients, they can be creative in how they recommend each dish to customers, therefore nothing can stop them from upselling the most profitable dish to customers. Keep in mind that the most expensive item on the menu is not necessarily the most profitable one. Your staff should know exactly what to upsell to generate the highest incremental revenues. If your restaurant is delivering excellent services and your staff are knowledgeable and creative about how they recommend each menu, this will ensure higher revenue generation for your business.
And for promising individuals within your organization our ‘Succession’ program will support your management team to grow. This year 59club Asia went on to present six flag designations, which saw Mr. Kiattisak Ketsiri from Riverdale Golf Club of the MBK Group, lead his team to proudly earn a Bronze Flag Award in the Golf Resort category for the first time, after only a year working with 59club Asia. Watch more Asian short films at viddsee.com A Young Malay Woman Is Trapped In A Marriage She Doesn’t Want. Log in to follow creators, like videos, and view comments. Disney’s latest live action remake will see Halle Bailey playing Ariel in The Little Mermaid.
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Within my59 Mentor there is an integrated ‘Quiz’ function which tests knowledge both before and after courses to evaluate progress. Upon completion, individuals can download certificates to authenticate their achievement. This process will naturally lend itself to organise and communicate new COVID-19 operating procedures efficiently, demonstrating that all staff members throughout the operation have read and gained a clear understanding of any new policies as they come into force.
Since wellness and spa services are not only about massages or body treatments, they offer self-confidence, calmness and an escape from our hectic lives. Asia is also the birthplace of many world-class professional golfers that have won numerous tournaments around the world tours. Couple this with rich cultures, amazing culinary experiences and warm hospitality makes Asia a must-visit golfing destination.
The hotel auditing software features 59club Asia’s acclaimed benchmarking programmes, covering the entire guest journey from making a reservation to check-out, along with the unique ability to measure sales strategies and increase repeat business. 59club Asia provides a must have tool for hotels to enhance the overall guest experience, the product has been developed to work with single properties or larger hotels and management groups. Visit to find out more about 59club Asia Hotel Mystery Shopper Audits today or contact our team at for all enquiries. Contact our team at for all enquiries or to find out more about 59club Asia Hotel Mystery Shopper Audits today.